Frequently Asked Questions

Browse the products available on OneKitchen, select the required product, add it to your cart and complete checkout using your delivery and payment details.

Available payment options will be displayed securely during checkout. These may include supported cards, UPI, net banking or other payment methods enabled on OneKitchen.

Orders can generally be cancelled more easily before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Yes. An invoice or order document will be provided for eligible purchases and should be retained for warranty and service purposes.

Yes. OneKitchen offers free delivery to serviceable PIN codes across India.

Metro cities generally take 2–4 business days, the rest of India 3–6 business days, and North-East or remote areas 5–8 business days.

Once your order is dispatched, tracking details will be shared by email and SMS wherever available.

Yes. OneKitchen offers free delivery to serviceable PIN codes across India.

Eligible orders in selected Delhi NCR locations may be delivered as early as the next business day, subject to product availability, serviceable PIN code, order confirmation and applicable cut-off time.

Installation terms vary by product category and brand. Some products may require installation by a brand-authorized technician.

Installation is generally carried out by the respective brand's authorized technician. OneKitchen assists with coordination and follow-up.

Installation charges vary by product and brand. Where applicable, charges are payable directly to the brand-authorized technician. OneKitchen does not collect these charges unless specifically stated otherwise.

Contact OneKitchen with your order details and installation request information. Our team can assist in following up and escalating the request with the respective brand.

Products may include a manufacturer warranty depending on the brand, model and product category. The respective manufacturer's warranty terms apply.

Contact OneKitchen with your order number, product model, serial number where applicable and a description of the issue. Our team will help coordinate the appropriate service request.

No. Technical repairs and inspections are generally handled by the respective brand's authorized service network.

The brand may require inspection by an authorized technician. If a replacement or another remedy is approved under the manufacturer's policy, OneKitchen will assist with coordination.

Returns are considered based on product condition and the nature of the issue. Damaged, incorrect, incomplete or otherwise eligible products may qualify for return, replacement or refund.

Take clear photographs or video of the package and product, retain the original packaging and contact OneKitchen as soon as possible with your order details.

Installed or used products are generally not eligible for return solely because of a change of mind. Manufacturing defects or other valid issues may still be handled under the applicable warranty or return process.

Once an eligible return is verified and approved, OneKitchen will generally initiate the refund within 5–7 business days. Your bank or payment provider may require additional processing time.

Yes. OneKitchen can help you compare suitable products based on your kitchen size, cooking requirements, installation conditions and preferred features.

Check the product dimensions and installation requirements carefully. If you are unsure, contact OneKitchen before ordering and our team can assist with compatibility guidance.

Yes. Our team can help you compare features, specifications and suitability across available products.

Email: cs@onekitchen.in
Phone: 080 2255 2255

Monday–Saturday, 10:00 AM–7:00 PM.