Privacy Policy

1. Information We May Collect

Depending on how you interact with OneKitchen, we may collect information such as:

• Name
• Billing and delivery address
• Email address
• Telephone or WhatsApp number
• Order and purchase information
• Product preferences and enquiries
• Account information where an account is created
• Customer-service communications
• Return, refund, warranty and service-request information
• Installation-related information
• Transaction and payment-status information
• IP address, browser type, device information and website activity
• Any information you voluntarily provide through forms, email, phone or other communication channels

2. Information Collected When You Place an Order

When you place an order, we may collect information necessary to process and fulfil the transaction, including your name, telephone number, email address, billing address, delivery address, selected products, order value and payment method.

We may also contact you by telephone to verify your order and delivery information before processing, as described in our Terms & Conditions.

3. Payment Information

Online payments may be processed by authorised third-party payment gateways or financial service providers.

Depending on the payment method, the payment provider may collect card, UPI, bank or other payment details directly through its secure systems.

OneKitchen generally receives transaction information such as payment status, transaction reference, amount and payment method rather than complete payment-card credentials. Payment providers process information according to their own privacy and security policies and applicable law.

4. How We Use Personal Information

We may use personal information to:

• Process and verify orders
• Arrange product delivery
• Provide invoices and order confirmations
• Provide order tracking and delivery updates
• Respond to customer enquiries
• Coordinate installation requests
• Coordinate warranty and after-sales service
• Process returns, replacements, cancellations and refunds
• Prevent fraud and unauthorised transactions
• Maintain customer and transaction records
• Improve website functionality and customer experience
• Comply with tax, accounting, consumer-protection and other legal obligations
• Send promotional communications where permitted and appropriate
• Establish, exercise or defend legal rights and claims

5. Contact Forms & Customer Support

If you contact OneKitchen through our contact form, email, telephone, WhatsApp or another support channel, we may retain the information you provide together with relevant communications so that we can respond to your request, resolve issues and maintain appropriate customer-service records.

6. Installation & Warranty Service

Where you request installation, warranty or after-sales support, we may share relevant information with the respective product brand, manufacturer, distributor or authorised service provider.

Information shared may include your name, contact number, address, product model, serial number, invoice information and details necessary to register or fulfil the installation or service request.

7. Delivery & Logistics Partners

We may share information required for delivery with courier companies, transporters, warehouses, fulfilment partners or logistics service providers. This may include your name, telephone number, delivery address, order reference and information reasonably necessary to complete delivery or collection.

8. Other Service Providers

We may use trusted service providers for functions including:

• Website hosting
• Email delivery
• Payment processing
• Fraud prevention
• Cloud infrastructure
• Website security
• Analytics
• Customer communication
• Accounting and business administration

Such providers may process information only to the extent reasonably necessary for providing their services or as otherwise permitted by applicable law.

9. Cookies & Similar Technologies

OneKitchen.in may use cookies and similar technologies to operate the website and improve functionality.

Cookies may be used for purposes including:

• Remembering shopping-cart contents
• Maintaining login sessions
• Remembering user preferences
• Website security and fraud prevention
• Understanding website usage and performance
• Analytics and optimisation
• Marketing or advertising where such features are enabled and permitted

You may be able to control certain cookies through your browser settings or through any cookie-consent controls made available on the website. Disabling essential cookies may affect website functionality.

10. Website Analytics

OneKitchen may use analytics tools to understand how visitors interact with the website. Such tools may process information such as pages visited, device type, browser information, approximate location derived from network information, referral source and interaction patterns. Analytics technologies will be used subject to applicable law and relevant consent requirements.

11. Marketing Communications

Where permitted, OneKitchen may send information about products, offers, promotions or services by email, SMS, WhatsApp or other communication channels.

Marketing communications will be subject to applicable consent and communication requirements. Where an unsubscribe or opt-out option is provided, you may use it to stop future promotional messages. Transactional messages relating to existing orders or service requests may still be sent.

12. When We May Disclose Information

We may disclose personal information where reasonably necessary:

• To fulfil your order or service request
• To payment and financial-service providers
• To logistics and delivery partners
• To product manufacturers and authorised service providers
• To professional advisers, auditors or accountants where necessary
• To prevent or investigate suspected fraud
• To comply with a lawful request from a court, regulator or government authority
• To comply with applicable law
• To protect the rights, property or safety of OneKitchen, customers or others

13. We Do Not Sell Personal Information

OneKitchen does not sell customer personal information as a business activity. Information may be shared with service providers and business partners only where reasonably necessary for legitimate business purposes, customer-requested services or compliance with applicable law.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods. When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law and legitimate record-keeping obligations.

15. Security of Personal Information

OneKitchen takes reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.

However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure. Customers should also protect their account credentials, devices and passwords.

16. Data Security Incidents

If OneKitchen becomes aware of a personal-data security incident, we will take reasonable steps to investigate, contain and address the incident and will make notifications to affected persons or authorities where required by applicable law.

17. Access, Correction & Deletion Requests

You may contact OneKitchen if you wish to request information about personal data associated with you, correct inaccurate details, update your information or request deletion where appropriate.

Requests will be considered in accordance with applicable law. We may need to retain certain information where required for taxation, accounting, fraud prevention, warranty, legal claims or other lawful purposes.

18. Withdrawal of Consent

Where processing is based on your consent and applicable law provides a right to withdraw that consent, you may contact us or use the available opt-out mechanism. Withdrawal will not affect processing already lawfully carried out and may affect our ability to provide services that require the relevant information.

19. Children & Personal Data

OneKitchen is an online kitchen-appliance retail service and is not specifically directed at children. Where applicable law requires consent or authorisation from a parent or lawful guardian for processing a child's personal data, OneKitchen will follow the requirements applicable at that time.

20. Processing Outside India

Certain technology, cloud, communication or other service providers used by OneKitchen may operate infrastructure outside India. Where personal information is processed or stored outside India, OneKitchen will handle such processing subject to restrictions and requirements imposed by applicable Indian law.

21. Third-Party Websites

OneKitchen.in may contain links to manufacturer websites, payment providers or other third-party services. OneKitchen is not responsible for the privacy practices of websites or services operated independently by third parties. Customers should review the relevant third party's privacy policy when leaving OneKitchen.in.

22. Legal & Regulatory Framework

OneKitchen handles personal information in accordance with applicable Indian law, including relevant provisions of the Information Technology Act, applicable rules relating to personal information and the Digital Personal Data Protection framework as and when its respective provisions become applicable.

23. Privacy & Grievance Contact

For privacy questions, correction requests, complaints or concerns regarding the handling of your information, please contact:

24. Business Information

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or legal requirements. The updated version will be published on this page together with the applicable revision date.

Last updated: 19 September 2026